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Qualifications : BTEC specialist and Short Course qualifications
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Level 3 BTEC Award in Customer Service

Accreditation Information
(see National Database of Accredited Qualifications)
QAN Number: 100/3032/3 

NQF Level: Level 3
Guided Learning Hours: 90

Accreditation period: 1 June 2003 to 31 August 2008
Certification end date: 31 August 2011

Funding Information
(see LSC Learning Aims Database)
Learning Aim Reference: 10030323
Section 96: 16-18 and 18+   Section 97: 19+

Specification is available below or from Edexcel Publications (order code BA013374)

It should be noted that centres require approval from Edexcel before offering this qualification.

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Specification
Issue 1 - July 2003
PDF PDF (601 KB)
31/07/2003
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Tutor Support Materials
May 2005
PDF PDF (1005 KB)
05/05/2005
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Scenario Based Assessment - 2005/06

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SBA - Centre Guidance
PDF PDF (59 KB)
07/07/2004
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SBA - Learner Instructions
Please note marking schemes will not be published in 2004/05. The SBA is assessed by centres using the published unit assessment criteria
PDF PDF (47 KB)
07/07/2004
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e-Learning Topics
July 2005
PDF PDF (13 KB)
18/08/2005
Other Customer Service Qualifications

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