Monday May 12 2008
Qualifications : BTEC specialist and Short Course qualifications
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Level 2 BTEC Award in Customer Service

Accreditation Information
(see National Database of Accredited Qualifications)
QAN Number: 100/3031/1 

NQF Level: Level 2
Guided Learning Hours: 90

Accreditation period: 1 June 2003 to 31 August 2008
Certification end date: 31 August 2010

Funding Information
(see LSC Learning Aims Database)
Learning Aim Reference: 10030311
Section 96: pre-16, 16-18 and 18+   Section 97: 19+

Specification is available below or from Edexcel Publications (order code BA013373)

It should be noted that centres require approval from Edexcel before offering this qualification.

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Specification
Issue 1 - July 2003
PDF PDF (582 KB)
31/07/2003
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Scenario Based Assessment - 2005/06

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SBA - Centre Guidance 2005/06
PDF PDF (54 KB)
08/07/2004
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SBA - Learner Instructions 2005/06
Please note marking schemes will not be published in 2004/05. The SBA is assessed by centres using the published unit assessment criteria
PDF PDF (57 KB)
08/07/2004
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Tutor Support Materials
May 2005 - Issue 2
PDF PDF (1 MB)
06/05/2005
Other Customer Service Qualifications

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