To access our accreditation/funding information and supporting documentation, please select a qualification title from the menu to the left.

For details of current accreditation periods for these NVQs, please refer to our NVQ Accreditation Listing.

For expiry dates, refer to our Update on Expiring NVQs.

New NVQs for those working in Contact Centres

We are pleased to announce that we have gained accreditation for new Contact Centre NVQs,

• NVQ L1 for Contact Centre Operations
• NVQ L2 for Contact Centre Operations
• NVQ L3 for Contact Centre Professionals
• NVQ L4 for Contact Centre Professionals 
   

These replace the previous Call Handling suite.  The new NVQs are innovative in design and allow greater flexibility to match units and levels to meet particular employer and candidate needs. In addition they have streamlined assessment and portfolio production processes to give centres, employers and candidates a more manageable programme to administer and undertake.

New features

• New unit structure, terminology and updated content
• Structure of qualification flexible to adapt to individuals and employers’ needs, including availability of units at differing levels
• Streamlined procedures
• New and less bureaucratic assessment strategy including the use of expert witnesses
• Focus on new ways of collecting evidence, including paperless logbooks
• Cross-awarding body recognition of qualifications for the accreditation of prior achievement (APA) through an e-skills database
• Contact Centre candidates can access some of the IT User units

Further Materials

In addition to the Guidance documents on these pages, further support materials will be made available shortly to approved centres on a new and secure web site.

If you have any further queries regarding these NVQs please contact us by email at itq@edexcel.org.uk