Secure content - frequently asked questions

In order to access secure documents and pages on the website, you need to have an Edexcel Online account. To obtain an account, contact the Edexcel Online administrator in your centre.

If you already have an Edexcel Online account and your centre runs a particular qualification with Edexcel, you will already be able to access any secure content concerning that qualification.

Please note: even with a user account, you will only be able to access secure content for qualifications that your centre currently offers.

If you are considering adopting an Edexcel qualification, you may already qualify for access to the related secure documents and pages. We recommend that you use our simple facility to request full access to that qualification.

To request access, please select any of the secure pages or documents that you find under the qualification concerned. Once logged in, you will be presented with a message stating that your centre does not have access to the information. Below this message you will find a simple form for requesting access. Use the text box to briefly describe the reason(s) why your centre should have access to this material. You do not need to provide any contact details as these are already held in your Edexcel Online profile.

Please note: you will need an Edexcel Online account in order to access this form. You could ask your centre’s Edexcel Online administrator to notify Edexcel of this access requirement on your behalf. We recommend, however, that you obtain your own Edexcel Online account through your centre’s administrator to enable you to access secure documents and pages in the future.

An Edexcel representative may contact you or your centre to discuss your request.

In order to determine which of our qualifications your centre runs, we check all the entries and registrations that your centre has made with Edexcel over the previous two years. So, for example, if you work at a school that entered candidates for Edexcel GCSE Mathematics in either of the last two summers then you will have access to the secure material for GCSE Mathematics.

We aim to provide full access to relevant secure content to all centres that are currently running an Edexcel qualification. In order to facilitate this, we ask that you alert us via our website if you find your access blocked for a qualification that you already offer. The most likely explanation is that you have only recently adopted this Edexcel qualification and have yet to make your first batch of entries.

To request access, please select any of the secure pages or documents that you find under the qualification concerned. Once logged in, you will be presented with a message stating that your centre does not have access to the information. Below this message you will find a simple form for requesting access. Use the text box to briefly describe the reason(s) why your centre should have access to this material. You do not need to provide any contact details as these are already held in your Edexcel Online profile.

You will need to notify us if you have just started to teach a qualification run by Edexcel. This allows us to update our records and give you access to the secure content available for that qualification.

In order to notify us, please select any of the secure pages or documents that you find under the qualification concerned. Once logged in, you will be presented with a message stating that your centre does not have access to the information. Below this message you will find a simple form for requesting access. Use the text box to briefly describe the reason(s) why your centre should have access to this material. You do not need to provide any contact details as these are already held in your Edexcel Online profile.

Please note: you will need an Edexcel Online account in order to access this form. You could ask your centre’s Edexcel Online administrator to notify Edexcel of this access requirement on your behalf. We recommend, however, that you obtain your own Edexcel Online account through your centre’s administrator to enable you to access secure documents and pages in the future.

An Edexcel representative may contact you or your centre to discuss your request.

During each visit to the Edexcel website, you will be asked to log in when you try to access your first item of secure content. You will need to enter your email address and password. Once you have logged in, the content that you requested will be displayed.

You can also log in from any point on the site by selecting the ‘log in’ link found in the top right hand corner of every page.

As long as you do not log out, or leave your browser inactive for an extended period, you will only need to log in once during each visit to our site. Any further secure items that you want to access will then be displayed as soon as you click on them (providing your centre runs the qualifications concerned).

Much of the information we provide via Edexcel Online is strictly confidential to your centre and your centre’s Edexcel Online administrator must verify that you are an authorised user before you can access these services.

Once you register with Edexcel Online, you will be able to make use of some of the benefits that this service offers in addition to being able to access secure content.